Shipping policy

SHIPPING POLICY

This Shipping Policy applies to orders placed within the United States and covers both digital and physical (non-digital) products.

DIGITAL ITEMS

Digital products are delivered electronically and do not require physical shipping.

After your payment has been successfully processed, your digital item will be delivered instantly by email or through the delivery method specified at checkout. Please make sure the email address provided with your order is accurate.

If you do not receive your digital product shortly after completing your purchase, please check your spam or junk folder. If you still cannot locate your order, please contact our customer service team for assistance.

Digital products do not incur physical shipping charges.

NON-DIGITAL / PHYSICAL ITEMS

Physical products are shipped to the delivery address provided at checkout.

Orders are processed and shipped according to our standard fulfillment procedures. Once your order has been shipped, you may receive a shipping confirmation email with tracking information, when available.

Standard US delivery for physical items typically takes 3–5 business days after your order has been processed and shipped.

Delivery times may vary due to holidays, weather, carrier delays, or other circumstances outside our control.

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided by the customer.

SHIPPING COSTS

Shipping costs for physical items will be displayed at checkout before you complete your purchase.

Digital items do not incur physical shipping charges.

FAULTY OR INCORRECT DELIVERY

If you receive an incorrect, damaged, or faulty physical item, please notify our customer service team as soon as possible.

When contacting us, please include:

  • Your full name

  • Your shipping address

  • Your order number

  • A description of the issue

  • Photos of the item and packaging, if applicable

We will review the issue and provide instructions regarding a replacement, refund, or other appropriate resolution.

Contact customer service at: info@ewelryco.com

For issues with digital products, please contact customer service with your order number and a description of the problem so we can assist you.

CONTACT

If you have any questions regarding shipping or delivery, please contact our customer service team at info@ewelryco.com.